Shipping
**Due to Covid-19, shipping carriers are not delivering in standard shipping windows.  Please allow addition time.  We will provide you tracking for your order to keep track.**
FREE Shipping On Orders of $25+
(Excludes Pillivuyt)
Pillivuyt orders are shipped by weight
Shipping range is $18.95 - $34.95
Please note production times for personalized items on their product pages.  All other items typically leave the shipping warehouses with in 4-5 business days, excluding holidays.  If by chance an item is out of stock, we will notify you to decide if you would like to backorder or cancel.
Returns & Exchanges
Monogram and personalized items are final sale and not returnable.  All other products can be returned or exchanged for store credit.  Item(s) must be in their original condition.  For returns we will issue you a gift card for a future purchase.
Please be sure to package your return or exchange in its original packaging to ensure a safe delivery.  We highly recommend you insure the package.  Buyer is responsible for return shipping and package insurance costs.  Please include your information and order number with your return or exchange and let us know what item you wish to exchange for or where to mail your gift card.  Returns or exchanges can be sent to the following address:
Del Ray Monograms
Returns/Exchanges
2005 Mt Vernon Ave
Alexandria VA 22301
(202) 733-8150
 
 
Damaged or Defective Items
If you receive a damaged product please email photos within two days of delivery showing defect/damage to delraymonograms@gmail.com
we will take care of any issues as fast as possible.
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Delraymonograms@gmail.com

(202) 733-8150

(703) 683-2918

© 2021 Del Ray Monograms